Welcome to Animedvd.co.uk. The website Animedvd.co.uk is provided as a service to our members. Please review the following basic rules that govern the use of our site (the “Agreement”). Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of this site and thereby bypass this Agreement, your use of this site still binds you to the terms. Since Animedvd.co.uk may revise this Agreement at any time, you should visit this page periodically to review the terms of your use. At Animedvd.co.uk, we reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Animedvd.co.uk Web site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.
Returns and Order Cancelation Policy
Faulty items : We will gladly replace (for same item ONLY) any faulty items within 14 days of receipt of order. With any DVD we would firstly request that you attempt to play the disc in question on another player to ensure the problem is not player/disc specific. With discs that come loose in transit within their case surface scratching can result but fortunately this rarely results in playback errors. If you find playback errors are occurring then attempt to clean or even lightly polish the disc to see if this remedies the situation. On electronic goods please email Sales@Animedvd.co.uk first to check if there is any advise we can offer with the item that might remedy the situation. On memorabilia again please email Sales@Animedvd.co.uk due to availability issues on these items. If in any doubt on any item then please e-mail our returns and replacement department on Sales@Animedvd.co.uk with your name, order number and nature of fault. If a return is agreed they will issue you a instructions on the procedure for return. Replacement items will not be sent until we have received the return and verified the faults. Animedvd.co.uk will cover return postage costs for any faulty item returned.
Items ordered in error : We will allow a grace period of 14 days from receipt of order to return any item assuming it has not been opened and is in exact same condition as when shipped. Refunds for these returns will be applied to your Credit card/Debit Card or as a credit on your Animedvd.co.uk member account.
Order cancelation : Orders made in error can be cancelled within the first seven working days (cooling off period) of the transaction. Any order where by the item is out of stock at the point of sale through to the postage of the item will also be eligible for cancelation during that period. Please email Sales@Animedvd.co.uk
Free shipping policy : All retail orders shipped through Animedvd.co.uk will be sent with no shipping charge. Animedvd.co.uk reserve the right to revoke this offer in cases where in particular the Items ordered in error policy or any other term of the sale is considered to be abused.
Delivery times : Most items sent by Animedvd.co.uk will have a delivery time of 3-5 working days via registered trackable Royal Mail services. Items sent from USA and Malaysia will have a delivery time of 10-21 working days via International Registered Mail. Larger orders of a certain value can be sent via Fedex, UPS, DHL or EMS courier upon request on extra postage charge. No item will be sent via an untrackable delivery method.
Postal losses : Animedvd.co.uk will resend any orders deemed to have been lost in the postal system before received. We do ask that every effort is made to confirm that the item hasn’t been signed for by another person at the same address. We will investigate all postal losses promptly and upon completion resend or request further information.
Use of the Site
Trademarks : Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that are part of this site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Animedvd.co.uk, one of its affiliates or by third parties who’s products are available on our site and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Animedvd.co.uk and is also protected by international copyright laws.
We respect your right to privacy. At Animedvd.co.uk we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, billing address, credit card for payment and a password. Animedvd.co.uk will not rent, sell or share your name or personal information without your permission. Animedvd.co.uk does utilize “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of Animedvd.co.uk.
On occasion we may send an email including special promotions or new releases from Animedvd.co.uk. If you choose not to receive such communications you may remove yourself from our mailing list by emailing us at Sales@Animedvd.co.uk .